If your Dolly is cancelled with more than 24 hours notice, you are not charged a cancellation fee.
If you cancel with less than 24 hours notice and a Helper is scheduled, a 20% cancellation fee is applied. Once your Dolly has started, and/or your Helper(s) have arrived at the first location and cannot complete your Dolly due to cancellation, rescheduling, or any reasons outside of their control, a 50% cancellation fee is applied.
|Cancellation Fee||Timeframe of Scheduled Booking|
|No Fee||Over 24 Hours from Start Time|
|20% Fee||Under 24 Hours from Start Time|
|50% Fee||Dolly is under-way|
How to Cancel
You can cancel your Dolly in the app or using book.dolly.com at any time. Simply log into your account, navigate to the booking you would like to cancel and click “Cancel”. Please reach out if you have any concerns that we can assist with before canceling. A common misconception is that you cannot reschedule the same booking – this is something that can also be done by simply editing the start date/time of the Dolly.
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