What is Dolly's cancellation policy? Learn more about Dolly's cancellation policies and fees.

Cancellation Policy

If your Dolly is cancelled with more than 24 hours notice, you are not charged a cancellation fee. 

If you cancel with less than 24 hours notice and a Helper is scheduled, a 20% cancellation fee is applied. Once your Dolly has started, and/or your Helper(s) have arrived at the first location and cannot complete your Dolly due to cancellation, rescheduling, or any reasons outside of their control, a 50% cancellation fee is applied.

Cancellation Fee	Timeframe of Scheduled Booking
No Fee	Over 24 Hours from Start Time
20% Fee	Under 24 Hours from Start Time
50% Fee	Dolly is under-way

How to Cancel

You can cancel your Dolly in the app or using book.dolly.com at any time. Simply log into your account, navigate to the booking you would like to cancel and click “Cancel”. Please reach out if you have any concerns that we can assist with before canceling. A common misconception is that you cannot reschedule the same booking – this is something that can also be done by simply editing the start date/time of the Dolly.