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Dolly Knowledge Base
Customer Knowledge Base
Customer Knowledge Base
Explore our services, book your Dolly, and find answers to common FAQs.
Getting Started
Can I book a Dolly online, or without a smartphone?
Do you have any promo codes or discounts?
How does Dolly protect me if my items are damaged during a Dolly?
Can I pay in cash? What payment methods does Dolly accept?
Who are the Dolly Helpers?
How do I get a quote/price?
Services & Offerings
Receiving Reimbursement from Dolly - Signing up for Bill.com
Apartment Moves
Can Dolly move my animals/pet/fish?
Does Dolly offer cross-country or long-distance moving services?
How will my Helpers protect my items?
Will Helpers pack/wrap items for me?
Creating a Dolly
Can I add damage protection to my Dolly?
How do I list a bed?
How do I request a covered vehicle?
How do I add the dimensions or weight of my items to my Dolly details?
How do I add photos to my Dolly?
How do I add a receipt to my store pick-up Dolly?
In Progress Dollys
Out of Scope Dolly's - What is Out of Scope?
How do I cancel my Dolly?
Can Dolly provide a COI for my landlord or property manager?
What if my walls, floors, or other elements of my home are damaged during the Dolly?
When will I be introduced to my Helpers?
How do I reschedule my Dolly?
After Your Dolly
Can I tip my Helpers?
Why was I charged twice for my Dolly?
What can I do if my items are lost or damaged?
When will I receive my receipt?
My labor only time block went short. Can I get a refund?
