Customer Knowledge Base

Dolly Basics

• How does Dolly work? Learn more about using Dolly, how to create an account and when to book a Dolly.

Dolly Services

• What can Dolly do? Learn more about Dolly's service offerings and what Dolly can and cannot do.

Dolly Price

• How much does Dolly cost? Learn more about pricing, quotes and other common concerns regarding costs.

Dolly Helpers

• Who are Dolly Helpers? Learn more about Dolly Helpers, how Helpers are vetted and how to contact your assigned Helpers.

Damage Protection

• How does Dolly protect my belongings? Learn more about Dolly's damage protection, to download Dolly's certificate of insurance (COI) and how to submit a claim.

Creating a Dolly

• Need assistance creating a Dolly? Learn the ins and outs of booking a Dolly. Assistance every step of the way.

Editing / Rescheduling a Dolly

• How do I edit or reschedule my Dolly? Learn how to reschedule or edit any aspect of your Dolly booking.

Cancellation Policy

• What is Dolly's cancellation policy? Learn more about Dolly's cancellation policies and fees.

Frequently Asked Questions

• Still looking for assistance? See the answers to Customer's FAQs.